Gajilan was working with custom versions of the artificial intelligence bot ChatGPT in her role as global editor for AI development and integration at Reuters. She built such a GPT, as the customized bots are known, to help Tobey with reading fluency, spelling and with organizing his writing. 

Gajilan fed the program Tobey’s report cards, neuropsych evaluation, hobbies and information about his competitive nature, a step that ensured that his lessons were gamified. After each session, she asked the bot, “Why this choice?” or “What is he learning?”

Within weeks, Tobey was gaining confidence. The GPT had been programmed to encourage progress even when he struggled — something that tests and other traditional measures of achievement often fail to do. One day, Tobey asked: Could she build something for his friends?  

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